Quindell Dining, Spa, Golf & Country Club
Enquires: 01329 844441
 



Frequently Asked Questions
We have listed some frequently asked questions and answers as we realise that visiting a Spa for the first time can be a daunting prospect. If you have any further questions please do not hesitate to enquire at Reception or ask a member of the Spa team.

What time are treatments available?

Spa

“Quindell, superb quality and probably the best value membership in Hampshire.” Hampshire Life

 

Mondays
Tuesdays
Wednesdays
Thursdays
Fridays
Saturdays
Sundays

9 – 6pm
9 – 6pm
9 – 8pm
9 – 8pm
9 – 6pm
9 – 4pm
By Appointment

Gentlemen’s Traditional Barber Shop only:
Alternate Wednesdays 6.30 – 9.30pm. These are the minimum core hours, and are subject to expansion according to our members’ requirements and desires.

How early do I need to arrive for my treatment?
We ask that you arrive 20 minutes prior to your treatment time to allow time for you to shower, change, steam and relax. Please be aware that some treatments may preclude you from using the steam / sauna. If you are late, we will endeavour to accommodate you but cannot promise your full treatment time.

What about the Cancellation Policy?
We understand that it is sometimes necessary to reschedule appointment times. However, as our treatments are reserved especially for you with one of our therapists (and to avoid disappointment to other members) we require 24 hours notice otherwise a 50% cancellation fee will apply; less than 12 hours notice and a 100% fee will apply.

How do I make an Appointment for a Treatment?
You can either telephone the Wllbeing Spa on 01329 844441 extension 23 or visit us in person. We advise that you make your reservations in advance to ensure availability and to avoid disappointment, membership credit card details will be required to secure your treatment time.

Are there any Medical Conditions that may inhibit me from having treatments?
All treatments are carried out subject to a health questionnaire. Certain health conditions may preclude you from having some of the treatments. If you have any concerns then please check with us when making your appointment (and where applicable your doctor). These include heart conditions, pregnancy, respiratory problems, recent surgery, diabetes / epilepsy, metal plates / pins, skin disorders, pacemakers or high / low blood pressure.

What if I am Uncomfortable during a treatment?
Please ensure that you inform your therapist if you are too cold / hot, if your position is not comfortable or if the therapist’s pressure is not enjoyable. We will endeavour to adjust or change the technique to suit you.

Mobile Phones?
We will endeavour to make your Wellbeing Spa experience a tranquil and relaxing time, therefore the use of cellular phones is strictly prohibited within the Wellbeing Spa.

Do I have to be a Member of Quindell Golf & Country Club?
Guests are welcome to have treatments within the Wellbeing Spa, however preferential treatment times will be given to our members.

Is there a Minimum Age?
Due to medical and legal advice we are unable to carry out treatments on persons below the age of 18 years.

What should I bring to enjoy my Wellbeing Spa experience?
We are pleased to be able to offer our clients the ultimate of Spa luxuries. Robes and towels will be at your disposal, as well as an assortment of amenities to provide you with everything that you could possibly desire. Please be aware that the Wellbeing Spa takes no responsibility for lost articles.

What should I Wear?
As we strongly feel it is important for you to feel comfortable, your therapist will provide disposable underwear during appropriate treatments such as Tanning Treatments. During treatments your therapist will ensure that all private parts of your body are covered at all times.

What other complementary therapies do you provide?
To enhance our members’ wellbeing these therapies will be expanded according to our members' wants, needs and desires! Please enquire at Member Services to make any suggestions, or obtain further details.

Post Treatment – What Next?
We believe that since the effects of a single treatment will only last a short time, it is our professional responsibility to advise on further treatments and products to be used at home, as well as advise on what to do immediately after your treatment. Some treatments may have specific effects and therefore may require specific information.

What about Gift Certificates?
Gift cards are an inspired gift for the special people in your life, for any occasion or any reason. They may be purchased through Member Services where the staff will be delighted to help you with your personalised selection.


 

 


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Quindell Dining, Spa, Golf & Country Club
Skylark Meadows, Whiteley, Hampshire, PO15 6RS
Telephone: 01329 844441