The telecommunications marketplace is going through massive change driven by technological innovation and the advent of convergent services. This is fuelling an exponential growth in global subscribers keen to get access to an expanding range of communication options and product offerings.


Telecoms

Supporting this growth is a complex industry of existing and new communication service providers, mergers and acquisitions and new niche players all trying to navigate a rapidly changing landscape. This landscape is characterised by increased competition and regional nuances such as regulatory requirements and consumer preferences. Quality of Service (QoS), Net Promoter Score (NPS), Network and Brand Extension are key agenda items in the Boardroom's of today's Communication Service Providers.

In order to meet these new challenges, Communication Service Providers need to undertake transformational change in their business processes and supporting systems to increase operational agility, efficiency and effectiveness to help them remain competitive, profitable and meet new market demands.

Leveraging Quindell’s Champion and Challenger approaches, Quindell Telecoms is leading the way through industry thought leadership and technology innovation. In the first instance, Quindell will always target at least a 30% reduction in cost of operations through business process optimization and automation. In the telecoms sector, this is achieved through our Champion and Challenger OSS portfolio.

At the core of this portfolio is OS³ Frameworks, a suite of leading edge service management solutions and supported by Q-Journey, a service methodology for implementing OSS technologies and adopting industry Best Practices such as ITIL/ISO20000 and TM Forum/eTOM.The portfolio also consists of a range of technology enabled outsourcing services, managed services and cloud offerings.

A key aspect of our approach is to leverage industry Best Practices and Standards such as those set out by ITIL and TM Forum (eTOM). This provides the basis for a common language and a common approach to service management across the entire organisation.

The TM Forum in particular provides the foundation for interoperability across the B/OSS system domains through its Integration and Information Frameworks. In this regard, OS³ Frameworks has recently achieved TM Forum Conformance to the Information Framework (SID) specification providing an extensible CMDB based information platform to support Communication Service Provider business processes.

Solutions People Processes Supply Chains Outcomes
         
Software Business Expertise Service Physical Assets Benefits
Challenger Telecoms On-Premise and SaaS:
  • Trouble Event Management
  • Network Engineering Change
  • Configuration Management
  • Service Level Management
  • Site Management
  • Customer Care
  • Reporting and Analytics
  • Mobile Workforce
  • Fault Management
  • Performance Management
  • Case Management
  • Customer Centric Service Assurance
  • Customer Relationship Management
  • Business Transformation and Change
  • Social Media
  • eTOM and ITIL adoption and harmonisation
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service Level Management
  • Service Request Management
  • Site Management
  • Vendor Management
  • Workforce Management
  • Customer Care
  • Passive and Active Cellular Site Management
  • Lower Costs - target to deliver savings of over 20% to the bottom line compared to industry norms
  • Improved Customer Satisfaction and Retention
  • Agility and Flexibility - meeting the demands of today's Digital World
  • Embedded continuous improvement mechanism
  • Optimised Conversion Ratios - achieving sales and service conversion rates ranging from 75% to 90%, way above industry norms
  • New ways to Market - Social Media based Propositions
  • Extended Market Opportunities
  • Increased Brand loyalty and Recognition
Technical Expertise Sales Personnel
  • B/OSS Platform Integration
  • B/OSS Solution Configuration and Deployment
  • ITIL Certified Courses
  • TM Forum SID Training>
  • Application Development
  • Hosting and Support
  • Customer retention and Net Promoter Score
  • Customer relationship management
  • Brand Extension
  • Site Managed Services